Privacy Policy

Service Information

The care services provided by Resolut Haven are designed to support independence and wellbeing in accordance with agreed care plans. Our services do not constitute medical treatment or replace professional healthcare advice. 

Service Limitations

While we strive to provide excellent care, we cannot guarantee specific outcomes or be held responsible for the natural progression of health conditions. Clients and their families are responsible for providing accurate information about health conditions, medications, and care needs. Our liability is limited to the direct cost of services provided, except where prohibited by law.

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Emergency Situations

In medical emergencies, staff will contact emergency services immediately. We are not responsible for delays in emergency response by third parties. Clients and families should ensure we have current emergency contact information and clear instructions for urgent situations.

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Complaints Process

Any concerns about our services should be raised with our care manager immediately. We are committed to resolving issues promptly and transparently.

Information We Collect

We collect personal information necessary to provide safe, effective care including: contact details, health conditions, medication information, care preferences, emergency contacts, and daily care notes. This information is collected directly from clients, families, healthcare professionals, and through our care observations.

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How We Use Your Information

Your personal information is used solely to: deliver agreed care services, maintain care records, ensure staff safety, coordinate with healthcare professionals where authorised, process payments, and comply with legal and regulatory requirements. We do not use your information for marketing purposes without explicit consent.

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Information Sharing

We may share your information with: healthcare professionals involved in your care (with consent), emergency services when necessary, family members as authorised by you, regulatory bodies for compliance purposes, and our insurance providers if required. We never sell personal information to third parties.

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Your Rights

You have the right to: access your personal information, request corrections to inaccurate data, restrict how we process your information, object to processing in certain circumstances, and request deletion of your data (subject to legal requirements).

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Data Security

We protect your information through: secure, locked filing systems for paper records, password-protected digital systems, staff confidentiality training, regular security reviews, and immediate incident reporting procedures. We retain records in accordance with care industry standards and legal requirements.